FREQUENT QUESTIONS

At Cucu we want to answer all your questions and make you come away convinced that we are the best option for you in El Cuyo.

If you have any questions that do not appear below, contact us and we will be happy to answer all your questions.

IS CUCU BEACH FRONT?

Cucu is not beach front. We have an unbuilt lot in front of our property with palm trees.
DOES CUCU HAVE A RESTAURANT?

Cucu doesn't have a restaurant yet. Its construction is scheduled for summer 2024.
DO YOU ACCEPT CHILDREN?

Yes, Cucu is a family hotel. Children of all ages are welcome.
DO YOU ACCEPT PETS?

No, unfortunately at Cucu we do not accept pets of any type or size. No service/assistance dogs either.
WHAT IS THE CLOSEST AIRPORT?

The closest airport to Cucu is the Cancun International Airport, approximately 2 hours and 25 minutes away.
HOW DO I GET TO CUCU?
To get to Cucu from the Cancun or Merida airports you can:
- RENT A CAR at one of the airport car rental agencies. Highly recommended if you are going to stay for many days or if you plan to be moving around a lot and visiting nearby places. Keep in mind that El Cuyo is an isolated place (the closest city is Tizimin 1 hour and 30 minutes away), it does not have a hospital, ATM, or supermarkets, so it is advisable to have a car to be able to get around easily.
- PRIVATE TRANSFER, you can book it with us (MORE INFO HERE)
- BUS. Despite being the cheapest means, it is also the most complicated because there is no direct bus to El Cuyo and you have to change transportation on several occasions. It is an experience reserved for the most adventurous. If you arrive at the Cancun airport you must take an ADO to the Cancun Bus Station, from there a bus to Tizimin or Colonia Yucatán and from there another bus to El Cuyo that will leave you in the town square.
IS THE ROAD SAFE?

The roads are safe, in the final sections of the road there is only one side in each direction and pass through towns, so we recommend not exceeding the speed limit and driving during the day as much as possible.
WHAT PAYMENT METHODS DO YOU ACCEPT?

If you book directly on our website, the deposit payment must be made by credit card (VISA, MASTERCARD, AMEX) or PayPal.

If you book through WhatsApp you can pay your deposit with a credit card through a payment link that we generate, by transfer wire or bank deposit or PayPal account.

The amount pending payment will be paid at reception with cash (Mx, USD or Euros) or credit card.
DO BUSINESSES IN EL CUYO ACCEPT CARDS OR CASH ONLY?

Some restaurants and activity centers already accept cards, however many others do not, so we recommend withdrawing cash before arriving to El Cuyo.
DO YOU HAVE EXTRA BEDS TO ADD TO THE ROOMS?

No, at Cucu we do not have extra beds to add to the rooms. The composition and maximum occupancy cannot be modified.
DO YOU HAVE PARKING?

In El Cuyo there are no parking problems, you can park your car on the street in front of the hotel.
DO THE ROOMS HAVE SAFE BOX?

Yes, all rooms at Cucu have a Laptop-sized safe box.
IS CUCU WHEELCHAIR ACCESSIBLE?

Unfortunately we are not.
DOES CUCU HAVE DAYPASS?

No, Cucu facilities are exclusively for our guests.
DOES CUCU HAVE BEACH CLUB?

No, Cucu does not have a beach club and there is no beach clubs in El Cuyo.
DOES CUCU HAVE BEACH EQUIPMENT?

Yes, all Cucu rooms have a Neso Tent beach shade and two beach chairs of the same brand, as well as beach towels.