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Frequently asked questions,

answered here.


Contact us if anything else comes to your mind.

Frequently asked questions,

answered here.


Contact us if anything else comes to your mind.

Contact us if anything else comes to your mind.

About Cucu

What time can I check-in and what time do I have to check out?

Check-in is at 3:00 pm. Check-out is at 12:00 pm. Late Check-out will be available with an additional charge, but it is a prerogative of the Management to accept or deny this possibility according to the vacancy.

Can I store my luggage with you for free before check-in or after check-out?

Yes, hand it over to our Front Desk team, and enjoy the rest of your day.

What payment methods do you accept?

We accept cash, Visa, Mastercard, and PayPal.

How can I change or cancel my reservation?

If you booked through our website, you can change or cancel your reservation here. You’ll need the reservation number and your email. You can find it on the booking confirmation email you got from us. If you booked through an online travel agency, any changes or cancelations must be through them.

What’s the pet policy?

We do not accept dogs at the moment. We’ll revise our policy from time to time to see if Cucu can welcome your best friends in the future.

What’s the smoking policy?

Our hotel is 100% smoke-free.

Do you have in-room safe boxes?

The Hotel room has a safe deposit box for you to use at no cost. The Management is not responsible for money, jewelry, or other values that the guest does not deposit in the safety deposit box.

Do you have bikes I can use?

Cucu has no bikes at the moment. We will have in the near future.

Is there a restaurant at Cucu?

There is no restaurant at Cucu at this moment. We plan to open one next year.

Do you accept kids at Cucu?

Children are welcome at Cucu. Kids up to 12 years old can stay for free in their parents’ room.

Is there a Spa at Cucu?

No, there isn’t but our Front Desk team can arrange a massage appointment for you during your stay in your room.

Does Cucu have 24/7 reception?

Front Desk is open from 7:00 to 22:00 hours.

Do you have a parking space?

Cucu’s guests are allowed to use the parking lot on the Hotel property. However, the Management does not have the responsibility to provide every guest with a parking space, those will be allotted in a “first to show first to use” logic. The Management is not responsible in terms of security and or integrity of the vehicle, or items left inside.


How can I book kitesurfing or wing foil lessons?

You can book your lessons directly with our kitesurfing team (MCKitesurf), here. If you have more questions, please contact [email protected] / +529841333896 (WhatsApp)

How long does it take to learn to kitesurf?

It takes from 3 to 4 hours to get to the board stage. Unless you are super skillful, you won’t be with the board in your first hour of lessons. Becoming an independent kiteboarder takes between 9 to 12 hours. Every student is different and has a different rhythm. We go as fast as you go. If you have excellent skills and you are “a natural”, you will learn very fast.

How many hours per day can I take?

The average is 3 hours of kite lessons per day —the perfect amount to improve your kitesurfing skills and process all the new information without getting exhausted. Every student is different, though. If you feel you can do more, we’ll go for it. If you think two hours is enough for you, we’ll stop right there. If you try one hour and realize kitesurfing is not for you, you can stop your kite lessons at any time.

Which is the minimum age to learn?

There is no minimum age to learn a sport, and kitesurfing is no exception. Once a kid is ready and feels the passion for trying it, that is enough. For safety reasons, it is recommended to start with at least 40 kilos of weight (around 88 pounds).

Where is the best time to come to El Cuyo for kitesurfing?

The official kite season in El Cuyo is from November to August. Check the kite spot details here.

Do you organize group lessons?

No, we don’t. Our group lessons are designed for couples, friends, or family members who want to take lessons together. However, if during your stay we have another client asking for group lessons we could introduce you and organize it.

How far is the kite beach from Cucu?

Just 2 minutes walking distance.

What time are the lessons?

You can book your kite lessons in the following time slots: From 9:00 am to 12:00 pm (3 hours) From 12:30 pm to 3:30 pm (3 hours) From 3:30 pm to 6:30 pm (3 hours).

We can also do lessons from 7:00 am to 9:00 am (2 hours) if we are fully booked or if you need to do it extra early to leave for the airport.

Important: Please note that this scheduling system is to organize our school & lessons. It’s not mandatory to finish 3 hours of lessons if you are tired or want to stop for any reason. You will be charged just for the time you take, not for the period booked.