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5% DISCOUNT ON YOUR FIRST RESERVATION.

cucu policies

Please read our policies carefully before making your reservation.


Once this is done, it is understood that our terms are accepted and will be applied without exceptions.

BENEFITS FOR DIRECT BOOKINGS

(1) LOWEST RATE

GUARANTEED


We work to have the best rates, but if you find a lower rate on another platform we will match it.


(2) 10% discount IN ALL

YOUR FUTURE visits


After your first visit you will get a 10% FREQUENT GUEST discount code.


(3) CANCELLATIONS

MORE FLEXIBLE


Non-Refundable Rate - you can change your dates to other available ones (NOT POSSIBLE IF YOU BOOK ON OTHER PLATFORMS)


Flexible Rate - you can cancel without penalty up to 48 hours before your arrival and we will return 100% of your deposit (72 HOURS ON THE REST OF PLATFORMS)


(4) PADDLEBOARDs

for FREE


All guests who book directly on our website can use the paddleboards at no additional cost.



BENEFITS FOR DIRECT BOOKINGS

(1) LOWEST RATE GUARANTEED.


We work to have the best rates, but if you find a lower rate on another platform we will match it.


(2) 10% discount IN ALL YOUR FUTURE VISITS


After your first visit you will receive a 10% FREQUENT GUEST discount code.


(3) MORE FLEXIBLE CANCELLATIONS


Non-Refundable Rate - you can change your dates to other available ones (NOT POSSIBLE IF YOU BOOK ON OTHER PLATFORMS)


Flexible Rate - you can cancel without penalty up to 48 hours before your arrival and we will return 100% of your deposit (72 HOURS ON THE REST OF PLATFORMS)


(4) PADDLEBOARDS FOR FREE


All guests who book directly on our website can use the paddleboards at no additional cost.

general policies

CHECK-IN

CHECK-OUT


CHECK-IN is at 3:00 p.m.

CHECK-OUT is at noon 12:00 p.m.


1 HOUR BEFORE OR AFTER (FREE):

Entry 1 hour before and departure 1 hour after the established schedule is free, always subject to availability and previously authorized by management.


LATE CHECK-OUT (EXTRA COST):

Late departure, subject to availability and previously authorized, has an additional cost and you can stay at the hotel until 8:00 p.m.:


$1,000 Mx (King and Double Rooms) - $1,500 Mx (Suites)


IN ANY CASE:

If early check-in or late check-out is not possible due to availability, you can leave your suitcases at reception and continue using the pool and bathrooms until your departure.


FAMILY HOTEL


Cucu is a family hotel where children of all ages are welcome. Children under 13 years of age do not pay to stay sharing a room with their parents.


NO PET-FRIENDLY


Unfortunately we do not accept pets of any type or size, nor assistance animals.


Hotel free of smoke


At Cucu, smoking is not allowed in the rooms or common areas. Smokers should go to the hotel entrance so as not to disturb anyone.


We also remind you that smoking is not permitted by Mexican law on the beach.

general policies

CHECK-IN

CHECK-OUT


1 HOUR BEFORE OR AFTER (FREE):

Entry 1 hour before and departure 1 hour after the established schedule is free, always subject to availability and previously authorized by management.


LATE CHECK-OUT (EXTRA COST):

Late departure, subject to availability and previously authorized, has an additional cost and you can stay at the hotel until 8:00 p.m.:


  • $1,000 Mx (King and Double Rooms)
  • $1,500 Mx (Suites)


IN ANY CASE:

If early check-in or late check-out is not possible due to availability, you can leave your suitcases at reception and continue using the pool and bathrooms until your departure.



family

hotel


Cucu is a family hotel where children of all ages are welcome. Children under 13 years of age do not pay to stay sharing a room with their parents.


no pet-friendly


Unfortunately we do not accept pets of any type or size. Nor assistance animals.


hotel free

of smoke


At Cucu, smoking is not allowed in the rooms or common areas. Smokers should go to the hotel entrance so as not to disturb anyone.


We also remind you that smoking is not permitted by Mexican law on the beach.

reservations & cancellations

where to book


You can reserve through the "BOOK NOW" link on this website, by email reservations@cucuelcuyo.com or WhatsApp  +52 984 1381440



rate types and

cancellations


We have 2 rates:


NON-REFUNDABLE - most economical rate, 100% is paid to confirm the reservation, it is not cancelable and does not allow changes.


CHANGES ARE ONLY ALLOWED IF YOU BOOK DIRECT WITH US.


FLEXIBLE - 50% is paid to confirm and 50% upon arrival at the hotel, it can be modified and canceled without penalty up to 72 hours before your arrival.


IF YOU BOOK DIRECT IT IS REDUCED TO 48 HOURS IN ADVANCE.



IMPORTANT


IF YOU MAKE YOUR RESERVATION ON ANOTHER PLATFORM (BOOKING, EXPEDIA, ETC), ALL CHANGES AND CANCELLATIONS MUST BE MADE ON SAID PLATFORM AND THE POLICIES INDICATED THEREIN WILL APPLY WITH NO EXCEPTIONS.

reservations &  cancellations

where to book


You can reserve through the "BOOK NOW" link on this website, by email to reservations@cucuelcuyo.com or WhatsApp +52 984 1381440


rate types and cancellations


We have 2 rates:


NON-REFUNDABLE - most economical rate, 100% is paid to confirm the reservation, it is not cancelable and does not allow changes.


CHANGES ARE ONLY ALLOWED IF YOU BOOK DIRECT WITH US.


FLEXIBLE - 50% is paid to confirm and 50% upon arrival at the hotel, it can be modified and canceled without penalty up to 72 hours before your arrival.


IF YOU BOOK DIRECT IT IS REDUCED TO 48 HOURS IN ADVANCE.




IMPORTANT


IF YOU MAKE YOUR RESERVATION ON ANOTHER PLATFORM (BOOKING, EXPEDIA, ETC), ALL CHANGES AND CANCELLATIONS MUST BE MADE ON SAID PLATFORM AND THE POLICIES INDICATED THEREIN WILL APPLY WITHOUT EXCEPTIONS.

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